Dear Patient,

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Welcome to TAP Pharmacy. We are excited about the opportunity to serve you for your pharmacy needs.

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The staff understands that your medical needs may be complex and requires special knowledge when collaborating with your medical provider and insurance company. We provide you with the personal service necessary to ensure that you achieve the most benefit from your therapy.  You can expect:

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• Personalized patient care- Our specialty trained staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have. Specialty patients will be auto-enrolled in the Patient Management Program. The program provides patients with training, education and counseling.

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• Collaboration with your Doctor- We work directly with your doctors and caregivers and are here to make sure any difficulties you may be having with your treatment are addressed immediately with your doctors. We will also provide coordination of prior authorization with your insurance company.

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• Regular follow-up- Getting your medications and medical supplies quickly and efficiently is important. We will be in close contact with you during your treatment, provide refill reminders and will be your healthcare advocate.

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• Benefits- Treatment can be costly, and we will help you navigate through the complexities of the healthcare system to explore every option available to you. Our relationships with insurers will help provide you with information and explanations of your prescription and medical insurance benefits.  Coordination of prior authorization with your insurance company

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• Delivery- We offer fast and convenient delivery to your home, workplace, or the location you prefer. A staff member will contact you 5 - 7 days prior to your refill due date to coordinate the medications you need, update your medical and insurance records, and to set up and confirm a delivery date and address.

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• 24/7 Support- Clinically-trained personnel are available 24 hours a day, 7 days a week including holidays and weekend. We are always here to answer any questions or address any concerns you may have.

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Our pharmacy is located at: 4270 Riverwalk Parkway Suite 102, Riverside CA 92505

Our business hours are: Monday-Friday 9:00 AM-5:00 PM

Saturday/Sunday: Closed

Phone: 951-406-1521

Fax: 951-406-1520

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We look forward to providing you with the best service possible.  We know you have many options and we thank you for choosing TAP Pharmacy.

 

Sincerely,

The TAP Pharmacy Team